Privacy Policy
IRA ceramic Coatings is committed to protecting your privacy. This policy outlines the information we collect, how we use it, and how we protect it. We handle personal data in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs)
Information We Collect
We collect personal information about you when you interact with our business. Personal information may include any details that can identify you – for example, your name, address, telephone/mobile number, email address, and similar identifiers. In particular, we may collect:
- Contact details: your name, email address, phone number and postal address.
- Vehicle information: details about your vehicle (make, model, year, registration, etc.) when you request a quote or service.
- Transaction and payment data: if you make a purchase or booking, we collect payment details (e.g. credit card or bank account information) and purchase history.
- Online and technical data: when you visit our website, we collect standard analytics and technical data (such as IP address, browser and device details, pages viewed, referring website, and date/time of visit).
We collect this information directly from you (e.g. when you fill in our contact form, request a quote, book a service, or call us) and automatically via website cookies and analytics tools. This information is necessary for us to provide and improve our services and to communicate with you.
How We Use Your Information
We use your personal information only for legitimate business purposes, such as:
- Providing services: to respond to your inquiries, prepare quotes, schedule and deliver services, and handle follow-up care or customer support.
- Payment processing: to process any payments you make for products or services.
- Communications: to send you invoices, confirmations, receipts, or other transactional messages related to our services.
- Improving our business: to analyze and improve our products, services, website and marketing (for example, using aggregated analytics data).
- Customer support and legal compliance: to assist with customer service requests and to comply with any legal obligations (such as warranties or regulatory requirements).
Direct Marketing
We do not send you marketing messages unless you have expressly opted in. If you choose to receive occasional newsletters or promotional updates, you can unsubscribe or opt out at any time. All marketing emails will include a clear unsubscribe link, as required by law.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with trusted service providers and partners who assist us in operating our business, under confidentiality agreements. Examples include:
- Service providers: email marketing platforms, customer support/CRM systems, payment processors, cloud hosting and storage providers, website analytics (e.g. Google Analytics), and IT support.
- Professional advisors: accountants, lawyers or consultants when necessary for legal compliance or business advice.
- Authorities: if required or authorised by law (for example, to comply with a court order or investigation).
These third parties are only given the information they need to perform their function, and we require them to protect your data and use it only on our instructions.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve its functionality and your experience. We use essential cookies for core site operations (such as keeping you logged in or remembering your preferences) and analytics cookies to understand how visitors use the site. You can control or disable cookies through your browser settings, but please note that disabling certain cookies may affect site performance or features.
Your Privacy Rights
Under Australian privacy law, you have certain rights regarding your personal information. In particular, you have the right to access the personal data we hold about you and to correct any inaccuracies. If you wish to exercise these rights, please contact us (see details below), and we will respond in accordance with the law. We may require proof of identity before providing any personal data. You may also request that we delete or de-identify your information, subject to our legal obligations.
If you have consented to receive marketing communications, you may withdraw that consent at any time (for example, by clicking “unsubscribe” in an email) without affecting the lawfulness of prior processing.
Notifiable Data Breaches
In the unlikely event that a data breach involving personal information occurs, iRaceramic Coatings will follow the requirements of the Notifiable Data Breaches scheme. If the breach is likely to result in serious harm to any individual, we will promptly notify the affected individuals and the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have any questions, concerns or requests regarding your privacy, please contact us:
- Phone: 0433 895 627
You may also lodge a complaint with the OAIC if you believe we have breached the Australian Privacy Principles. We will work with you to address any privacy concerns.
Changes to This Policy
We may update this Privacy Policy from time to time (for example, if laws change or our business practices change). We will publish any updates on our website and indicate a “Last updated” date. You should review this policy periodically to stay informed of how we handle your personal information.
Last updated: June 2026.